top of page
3dc5b109-9d83-47f2-87ff-ca458072d8f4-e1741260804875.webp

Privacy Policy
Last updated: 5 August 2026

1. Introduction
Early Years Business Support Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit our website;

  • contact us or submit an enquiry;

  • book a consultation, training session or other service;

  • purchase a product, subscription or support package;

  • attend an event, course or virtual session;

  • download or access one of our digital resources;

  • subscribe to our marketing communications;

  • work with us as a client, supplier or business contact; or

  • otherwise interact with Early Years Business Support Limited.

In this policy, “EYBS”, “we”, “us” and “our” refer to Early Years Business Support Limited.

2. Who We Are
Early Years Business Support Limited is a company registered in England and Wales.
Company number: 15975558
Registered office:
The Barn
8 Oakley Hay Lodge
Great Folds Road
Corby
Northants
NN18 9AS
Email: info@earlyyearsbusinesssupport.co.uk
Telephone: 07359 910734

For the purposes of UK data protection law, Early Years Business Support Limited is generally the data controller responsible for the personal information described in this policy.

3. The Personal Information We Collect
Depending on how you interact with us, we may collect the following information.
Contact information
This may include:

  • your name;

  • job title;

  • organisation or nursery name;

  • postal address;

  • email address;

  • telephone number; and

  • preferred method of contact.

Enquiry and communication information
This may include:

  • information submitted through our website;

  • emails, messages and correspondence;

  • telephone or video-call notes;

  • consultation booking information;

  • feedback, reviews and survey responses; and

  • records of enquiries, complaints or support requests.

Client and service information
When you purchase or receive a service, we may collect:

  • details of the service or package purchased;

  • contract and subscription information;

  • details of your nursery or early years setting;

  • information about your management, operational or business-support needs;

  • meeting notes and agreed actions;

  • audit findings and service reports;

  • documents that you provide for review;

  • records of support supplied by email, telephone, WhatsApp or video call; and

  • details required to provide consultancy, training, compliance or operational support.

Purchase and transaction information
This may include:

  • products or services purchased;

  • order and invoice details;

  • payment status;

  • billing address;

  • subscription history;

  • refunds or cancellations; and

  • limited payment information supplied by our payment processor.

We do not normally receive or store your complete payment-card details. Payments are generally processed by third-party payment providers.
Marketing information
This may include:

  • whether you have agreed to receive marketing;

  • your communication preferences;

  • the marketing messages sent to you;

  • interactions with marketing emails; and

  • information about services or resources that may interest you.

Website and technical information
When you use our website, we may collect:

  • your internet protocol address;

  • browser type and version;

  • device type;

  • operating system;

  • time zone and approximate location;

  • website pages viewed;

  • referring website or link;

  • dates and times of visits;

  • interactions with website features; and

  • cookie identifiers and similar technical information.

More information is provided in our Cookie Policy.
Social-media information
If you contact us or interact with our content through a social-media platform, we may receive your profile name, public profile information and the content of your interaction, subject to the settings and privacy terms of that platform.

4. Sensitive and Special-Category Information

We do not normally need to collect special-category personal information, such as information about health, ethnicity, religion, sexual orientation or trade-union membership.
However, this type of information may occasionally be included in documents, communications or support matters supplied to us by a client.

You should avoid sending us unnecessary personal information about children, parents, employees or other individuals.
Where EYBS reviews nursery documentation, safeguarding records, staff records or compliance information, clients should remove or anonymise personal information wherever it is not required for the service.
Where special-category information is genuinely required, we will only process it where an appropriate legal condition applies and suitable safeguards are in place.

5. Information About Children
Our website and commercial services are directed towards adults, business owners, nursery leaders and early years professionals. We do not knowingly collect personal information directly from children through our website.
Our clients may occasionally provide documents relating to children as part of consultancy, audit or compliance support. Clients remain responsible for ensuring that they are permitted to share this information with us and that only the minimum information necessary is provided.
Where possible, information about children should be anonymised before it is shared with EYBS.

6. How We Collect Personal Information
We may collect information:

  • directly from you;

  • through our website forms;

  • when you make a purchase or booking;

  • when you enter into a contract with us;

  • through email, telephone, WhatsApp or video calls;

  • through booking, payment or e-commerce platforms;

  • from your employer or organisation;

  • from publicly accessible sources, including company websites and professional profiles;

  • through social-media platforms; and

  • through cookies and similar website technologies.


We may also receive information from service providers that help us operate our website, process payments, manage bookings, host virtual sessions, send communications or deliver our services.

7. How We Use Your Information
We may use personal information to:

  • respond to enquiries;

  • provide quotations and proposals;

  • arrange consultations, meetings and site visits;

  • enter into and manage contracts;

  • provide consultancy, training and support services;

  • deliver digital resources and purchased products;

  • administer support packages and subscriptions;

  • provide email, telephone or WhatsApp support;

  • process orders, invoices, payments and refunds;

  • maintain client and business records;

  • review documents and prepare reports;

  • manage events, courses and virtual sessions;

  • improve our website, products and services;

  • maintain website security and prevent misuse;

  • request feedback and reviews;

  • send marketing communications where permitted;

  • comply with legal, regulatory, tax and accounting obligations;

  • establish, exercise or defend legal claims; and

  • protect our rights, business and customers.


8. Our Lawful Bases
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on the following bases.
Contract
We may process information where this is necessary to:

  • take steps at your request before entering into a contract;

  • provide a product or service that you have purchased;

  • manage a support package or subscription; or

  • fulfil our obligations under a contract.


Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights.
These interests may include:

  • responding to business enquiries;

  • managing client relationships;

  • maintaining business records;

  • improving our services;

  • promoting relevant services to existing business contacts;

  • ensuring website and information security;

  • preventing fraud or misuse;

  • managing complaints; and

  • establishing or defending legal claims.


Consent
We may rely on your consent for activities such as:

  • sending certain marketing communications;

  • placing non-essential cookies;

  • publishing a testimonial, photograph or case study; or

  • processing information where consent is the most appropriate lawful basis.

You can withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

Legal obligation
We may process information where necessary to comply with legal requirements, including tax, accounting, company, regulatory and data-protection obligations.
Vital interests
In rare circumstances, we may process information where necessary to protect someone’s life or physical safety.

9. Marketing Communications
We may send you information about EYBS services, products, training, resources and events where:

  • you have given your consent;

  • the law permits us to contact you as an existing customer; or

  • we are contacting you in a business capacity and it is otherwise lawful to do so.

You can unsubscribe at any time by:

  • using the unsubscribe link in a marketing email;

  • replying to the message;

  • contacting info@earlyyearsbusinesssupport.co.uk; or

  • asking us to update your communication preferences.

Service messages, such as booking confirmations, invoices, contract updates and information required to deliver a purchased service, are
not marketing communications.

10. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business and provide our services.
These may include providers of:

  • website hosting and website management;

  • cloud storage and document management;

  • email and communication services;

  • online booking systems;

  • videoconferencing and virtual-training services;

  • customer relationship management systems;

  • payment processing;

  • accounting and bookkeeping;

  • marketing and email-distribution services;

  • website analytics;

  • IT support and cybersecurity;

  • professional advice, including legal and insurance services; and

  • contractors or associates assisting with service delivery.

We may also disclose information:

  • to HM Revenue & Customs, regulators, courts or law-enforcement bodies where required;

  • in connection with a legal claim;

  • where necessary to protect EYBS, our clients or another person;

  • during a sale, transfer or restructuring of all or part of our business; or

  • where you have authorised us to do so.

We do not sell personal information.
Service providers acting on our behalf are expected to use personal information only for the agreed purpose and to protect it appropriately.

11. Client-Supplied Personal Information
When a client supplies personal information about its employees, parents, children, contractors or other individuals, the client is responsible for ensuring that:

  • it has a lawful basis for sharing the information;

  • affected individuals have received appropriate privacy information;

  • only relevant and necessary information is supplied;

  • confidential information is transferred securely; and

  • information is anonymised or redacted wherever possible.

Depending on the service, EYBS may act as either an independent data controller or a data processor acting on the client’s documented instructions.
Where required, separate data-processing terms may be included in the client’s service agreement.

12. International Transfers
Some of the technology and service providers used by EYBS may store or access personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard applies. This may include:

  • transferring information to a country recognised as providing adequate protection;

  • using approved contractual protections;

  • relying on another lawful transfer mechanism; and

  • carrying out any required transfer-risk assessment.


13. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and contractual requirements.
Our usual retention approach is:

  • general enquiries that do not become clients: normally up to 24 months after the last meaningful contact;

  • client contracts, service records, invoices and payment records: normally six years after the end of the relevant financial year or client relationship;

  • consultancy notes and working documents: normally for the duration of the service and up to six years afterwards where required for business or legal purposes;

  • unsuccessful quotations or proposals: normally up to two years;

  • marketing records: until consent is withdrawn, the individual objects or the information is no longer required;

  • suppression records: retained where necessary to ensure that an opt-out continues to be respected;

  • website analytics information: according to the retention period configured for the relevant analytics service; and

  • information connected with a complaint or legal dispute: until the matter has concluded and any relevant limitation period has expired.

We may retain anonymised information that can no longer identify an individual.

14. Information Security
We take reasonable organisational and technical measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

Measures may include access controls, passwords, secure cloud services, device security, backups, staff or contractor confidentiality requirements and secure methods of transferring information.
No internet-based service can be guaranteed to be completely secure. You are responsible for using appropriate care when sending confidential or sensitive information to us.

15. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:

  • be informed about how your information is used;

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object to direct marketing;

  • request transfer of information in a portable format;

  • withdraw consent at any time; and

  • challenge certain decisions made solely by automated means.

These rights are not absolute and may be subject to legal exemptions.
We do not currently use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

16. Exercising Your Rights
To exercise a data-protection right, contact:
Email: info@earlyyearsbusinesssupport.co.uk
Please describe your request clearly. We may need to ask for information to verify your identity before responding.
We will normally respond within one month. The law may allow additional time for a particularly complex request or several requests made together.
There is normally no fee. However, a reasonable fee may be charged, or a request may be refused, where the law permits this because a request is manifestly unfounded or excessive.

17. Complaints
Please contact us first if you have concerns about how we have used your personal information. We will try to resolve the matter.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
You can find current contact details and make a complaint through the ICO website at www.ico.org.uk.

18. Third-Party Websites
Our website may contain links to third-party websites, booking services, payment providers or social-media platforms.
Those organisations operate under their own privacy policies. EYBS is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the relevant privacy information before supplying personal information to another organisation.

19. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices.
The latest version will be published on our website with an updated revision date.

20. Contact Us
Questions about this Privacy Policy or the use of your personal information should be sent to:

Early Years Business Support Limited
The Barn
8 Oakley Hay Lodge
Great Folds Road
Corby
Northants
NN18 9AS

Email: info@earlyyearsbusinesssupport.co.uk

Telephone: 07359 910734

bottom of page